Dealership F&I offices scramble to join digital world

Presenting F&I products outside of an F&I office is one of the larger challenges, where dealerships may skip steps to save time and close a sale.

Compliance experts advise dealerships to maintain meticulous records of F&I presentations, even through virtual means. Recording F&I product presentations conducted over video conferencing platforms could help or harm a dealership, depending on their processes.

“That’s Exhibit A for any kind of lawsuit by the consumer or from a lending source,” said Eric Johnson, a partner at Hudson Cook. “You better have a really good closing script that you’ve had reviewed by an attorney, and

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